Shipping policy

WHEN WILL MY ORDER BE DELIVERED?

Most orders are processed and shipped within 0 to 3 business days after your order is made. 

ORDER ADJUSTMENTS 

Due to our efforts to get customers their orders as quickly as possible, our staff may be unable to respond to and process order modification requests before the orders get shipped out. We have increased our dedicated online customer service staff to mitigate this issue, but order modification requests may still not be possible in instances where an order has begun its fulfillment journey.

Changes to existing orders can be made by contacting us at 416-598-0505.

Address changes must be made by a staff member. Changing the information on your account will not change the order details on our end. You must email or call us if you need to update this information.

Please try to give as much advance notice as possible if you are moving or changing addresses and have outstanding orders with us.

IN-STORE PICKUP

At checkout you will have the option to select In-Store Pickup at one of our brick-and-mortar locations. Your order will typically be ready for pickup within 3 business days. Your order will be held for at least one month after processing. You must show valid Photo ID when picking up your order. 

Please do not come to the store or phone us expecting to pick up your order before it is ready. We will not be able to assemble your order on the spot. Please contact us about your order only if you have not received a pickup notification three days after it was placed.

 

WHERE DO WE DELIVER?

Currently, we ship anywhere within Canada and the United States of America. Certain products cannot be shipped to the United States of America due to publisher restrictions. This includes Games Workshop products, sealed Magic: The Gathering products, and select other products. Certain sale items may also be exempt from shipping to the USA. All restrictions will be noted on the given product's page.